Digitizing an administrative process isn’t just about an online form. To be complete, it must cover the entire lifecycle of a case file: submission, processing, decision, archiving. And above all, it must make it possible to consolidate the entire citizen request in one single place, with no scattering, no re-keying, and no loss of information.
With the national “Démarche Numérique” tool, public bodies can more easily digitize and manage their administrative processes. NeoLedge’s NeoDN Connect (NDNC) service goes a step further: by connecting this platform to the Elise Cloud solution, it unifies all flows into a centralized space, where every citizen request is received, processed, and handled in one place.
In brief
- Démarche Numérique is DINUM’s free platform for creating online administrative forms.
- NeoDN Connect automatically links this platform to the Elise Cloud document management system to centralize all citizen requests and responses in a single point.
- Processing (review, validation, decision) takes place directly within Elise, not in a third-party tool.
- The result: less re-keying, shorter turnaround times, native traceability, and compliant archiving.
Démarche Numérique: who is it for? What is it for?
“Démarche Numérique” (demarche.numerique.gouv.fr) is the official platform that allows public bodies to create and publish administrative forms online. It is developed and hosted by DINUM (the French Interministerial Digital Directorate).
Some useful facts:
- Free for any organization carrying out a public service mission.
- No IT development required to set it up.
- Interconnected with FranceConnect, the Business API (API Entreprise), the Geo API (API Géo), and the National Address Database (Base Adresse Nationale).
- Used for a wide variety of processes, both internal (remote work requests, training enrollments, HR workflows, inter-department requests, etc.) and external, aimed at citizens, businesses, or associations (calls for projects, ID/title requests, donation declarations, grant applications, etc.).
The result: simplified dialogue between users and government agencies, with more accessible processes and more reliable information right from the point of entry.
The challenge then arises in the continuity of processing:
how can case files automatically flow into existing business workflows?
Why digitization alone is no longer enough
An online form only solves the “collection” part. Once a case file is submitted, several tasks still need to happen on the administration’s side:
- forwarding the file to the right department or caseworker;
- creating and filing the case in the business tool;
- tracking validation steps and approval circuits;
- following up in case of a missing document or an overdue deadline;
- notifying the user of every status change;
- logging every action for audits and freedom-of-information (CADA) requests;
- archiving the closed case file according to the correct retention period.
Without a processing tool connected to the submission platform, these tasks often end up relying on a spreadsheet, a shared mailbox, or a disconnected document management system — frequent sources of errors and delays.
This is where flow orchestration comes in.
How does a case file’s journey unfold?
The journey can be summed up in three steps:
- Submission: the user submits their case file and supporting documents on Démarche Numérique.
- Processing: the case file is received, indexed, processed, and tracked entirely within Elise.
- Response: the decision, status update, or a request for additional documents is sent back to the user, from Elise.
NeoDN Connect automatically links these three steps, in both directions.
What is NeoDN Connect?
NeoDN Connect is the integration service that connects Démarche Numérique to the Elise Cloud document management system. It captures every submission via the national platform’s API, maps the form fields to Elise metadata, triggers the corresponding processing workflow, and then sends status updates back to the user.
Its main features:
- bidirectional channel (submission → Elise, and Elise status → user);
- native integration, without a heavy IT project;
- configurable mapping for each type of process;
- fast setup, with no complex configuration required on the organization’s side.
Why process citizen requests directly within Elise?
Processing a case file means reviewing it, checking its supporting documents, tracking its validation, and producing a decision. Doing all of this within Elise, rather than in a separate tool from the document management system, avoids breaks between receipt, processing, and archiving.
Elise’s main strengths for this kind of processing:
- 360° case file: form, supporting documents, exchanges, annotations, and decision brought together in a single space.
- Document AI: automatic recognition of supporting documents (OCR, LAD/RAD), detection of missing or non-compliant documents as soon as they’re submitted.
- Business process management (BPM): configurable approval circuits by type of process, automatic follow-ups.
- Integrated electronic signature: approval and signature of the decision via Elise Flow, eIDAS-compliant, without switching tools.
- Native traceability: every viewing, modification, or transmission is automatically logged.
- Legally compliant archiving: management of the administrative retention period (DUA) and retention rules.
- Security and compliance: GDPR, RGS, eIDAS; option for SecNumCloud-qualified hosting.
- Accessibility: interface compliant with RGAA/WCAG.
- Open APIs (REST, SOAP) to connect Elise to other business systems if needed.
The result: end-to-end processing with no manual intervention.
What benefits for public bodies?
By combining Démarche Numérique + NeoDN Connect + Elise Cloud, public services gain advantages across the entire chain:
Would you like to assess what handling your digital administrative processes in Elise could look like? Contact our team for a personalized demonstration.
Frequently Asked Questions
Is the demarche.numerique.gouv.fr platform free for public bodies?
Yes. The solution is made available free of charge by DINUM to all organizations carrying out public service missions. Setting it up requires no specific development work.
Do I need a heavy IT project to process my administrative requests in Elise?
No. The connection between the national platform and Elise relies on native integration and configurable mapping, provided by NeoDN Connect. Elise is up and running quickly, without a complex integration project.
What happens if a case file is incomplete upon receipt?
Elise’s AI automatically detects missing or non-compliant documents as soon as they’re submitted. The caseworker can request additional documents directly from Elise; the notification is automatically sent to the user via the national platform.
Can the final decision be electronically signed from within Elise?
Yes. The Elise Flow digital signing folder allows the decision to be approved and signed in compliance with the eIDAS regulation, without leaving the processing tool.
Is the data exchanged secure?
Yes. NeoLedge is ISO 27001 certified. Data is hosted exclusively in France, with a SecNumCloud option available for enhanced security needs. GDPR, RGS, and eIDAS compliance is guaranteed by design.
