Solving Local Government Process Challenges with Automation

Local municipalities across the United States face the same operational process challenges. Often times these difficulties result from paper-based, manual workflows that are tedious, time-consuming, and tend to break down easily. However, the cities, towns, and local jurisdictions that perform the best are those that laid the technological foundation for a streamlined, efficient and disruption-resistant workforce. One way to accomplish this is through automation.


In our constantly increasingly digital society, where we buy household goods, pay our bills and correspond almost entirely online, it’s actually surprising to find that many local governments still rely on paper filing systems. Municipalities that are now looking to generate new revenue don’t have to turn to layoffs or higher taxes. Instead, they should consider streamlining their operations through automated revenue management. According to a recently published report from the Information Technology & Innovation Foundation, automation is an urgent community initiative.


In both the public and the private sectors, increased automation can significantly boost societal productivity. That in turn will help address challenges such as wage growth, aging populations, rising health-care costs, environmental restorations, global competitiveness, and public sector debt.

Automated revenue management digitizes paperwork such as billing, data entry, funds distribution, application and certification processing, and compliance and taxpayer support services. Many local government employees are currently performing processes like these on a manual basis.


According to a recent report from GovLoop and Concur, only 16% of state and local government employees surveyed said they currently use cloud-based automation systems, ERP systems or web-based systems to submit travel and business expenses. Automation provides local government employees with the ability to focus their skills and attention on higher-value tasks. On the other hand, dedicating valuable human resources to manual or low-value tasks can be wasteful.


For example, approximately 40% of local government employees’ time is spent on meetings, administrative tasks and interruptions. Not only can local government process challenges be solved faster, more efficient and less expensive, but automated systems can also eliminate a significant amount of human error. In essence, automation also enables real-time data analysis that can help a jurisdiction find new ways to generate revenue or cut non-revenue-generating programs.


Although local governments may shy away from making a new financial investment amid budget shortfalls, automation actually isn’t always as costly as it seems. In fact, a great deal automation processes are self-funding and can quickly pay for themselves.


Please contact us today for more information about how solving local government process challenges with automation can be accomplished, and

how our digital solutions can help your organization. NeoLedge is a well-established, yet fast growing electronic document Management Company that has a global reach. The business was founded in France over 25 years ago by a team of entrepreneurs that truly believe innovation is a living and breathing process that pushes us to find better ways to help organizations perform.


That principal has served us well through the years, as we are now a recognized throughout the world as a groundbreaking leader in the cloud-based software industry. We are incredibly proud of the fact that we have guided and continue to guide hundreds of organizations through their digital transformation. Our company has also supported thousands of daily users, and millions of managed documents in both the public and private sectors.