Digital Solutions Provide Local Governments with A Better Way To Connect with Citizens

Local governments across the country and across the world have long relied on inefficient paper based processes and out of date single use server based technology to connect with citizens. However, these obsolete methods became an incredible liability when the Covid pandemic first reared its ugly head. A great deal of government employees simply didn’t have access to their work from anywhere but the office. Many services were limited, if available at all. Municipal buildings were forced to close, and citizens were unable to submit any paper-based documents.


For example, millions of freshly unemployed citizens were unable to submit their paperwork for Unemployment Benefits across the United States. This is due to the fact that many states still utilized paper application forms. Other states relied upon old computer systems that were quickly overwhelmed. That’s just one example of how connecting people to the process through digital solutions would have saved millions of people a significant amount of stress, aggravation and panic in an incredibly stressful time.


From floods to wildfires, hurricanes to pandemics, social unrest and increasing cyber attacks, ensuring business continuity, and by extension, government continuity is now more important than ever. That means local governments need to join the digital revolution. Otherwise, they are striking out when it comes to citizen engagement solutions. For example, if local governments continue to rely on paper processes and completely out of date computer systems, they will continue to operate inefficiently.


How could they possibly deal with the surge in demand during a crisis or in the aftermath of a disaster? The answer is simple. Local government agencies cannot effectively connect with citizens during times of crisis unless they join the digital revolution. The bottom line is that removing paper processes promotes both efficiency and productivity. Files are stored on a cloud-based platform backed by heavy security, which means they are safe from cyber and physical threats.


Thanks to advancements in tech through on the go accessibility and mobile devices, the data can be accessed by local government employees and citizens at any time, from anywhere. In addition, reducing the paper trail is also effective in minimizing the locality’s carbon footprint therefore benefiting people and the planet simultaneously.


Please contact us today for more information about how digital solutions provide local governments a better way to connect with citizens, and how our digital solutions can help your organization. NeoLedge is a well established, yet fast growing electronic document Management Company that has a global reach. The business was founded in France over 25 years ago by a team of entrepreneurs that truly believe innovation is a living and breathing process that pushes us to find better ways to help organizations perform.


That principal has served us well through the years, as we are now recognized throughout the world as a groundbreaking leader in the document management digitization software industry. We are incredibly proud of the fact that we have guided and continue to guide hundreds of organizations through their digital transformation. Our company has also supported thousands of daily users, and millions of managed documents in both the public and private sectors.