Many businesses, such as insurance companies and banks, must manage complex cases comprised of multiple files and documents. While a Business Process Management (BPM) solution can automate predictive tasks, an Enterprise Content Management (ECM) solution takes it a step further by allowing case-by-case exceptions for human intervention (that can’t be automated) as part of a predefined workflow.
Loan management, claims management, accounts, memberships, applications, registrations, subscriptions—how can you manage intersecting requests requiring different services or actions? How can you get a global view of all the parts and processes that make up the life cycle of a case?
With the NeoLedge Case Management Software Solution Elise, you can rely on a single, integrated document and information management platform to facilitate collaboration between teams. Break down information silos and get a 360° view of your files to increase productivity and customer satisfaction.
The Elise Case Management software by NeoLedge goes even further than BPM solutions alone by automating and facilitating business processes in a way that enables teams to work together, take action and make decisions on complex cases. You can incorporate external elements into internal processes, such as requests for unique tasks or validation, many standard BPM systems can’t handle.
Complicated cases must consider the entire file, its context, and the people involved in the validation or approval process. With the Elise Case Management solution by NeoLedge, you benefit from an overview of all the documents and people that make up your files. You can easily edit a workflow or schedule tasks across departments. This breaks down information silos and makes decisions much faster and easier.
With NeoLedge ECM Case Management, you’ll no longer have to navigate between separate document management and BPM solutions. Instead, you’ll have an integrated “case management” solution, incorporating all the functionality you need with flexible configuration that can adapt to the way you manage cases and run your business. You can manage all your incoming and outgoing documents, mail and email within a single platform and can easily connect data and documents from other business applications, such as your ERP and accounting systems.
With a case management solution like Elise, you’ll be able to follow the entire life cycle of files, documents and activities to make better business decisions and provide faster, higher quality customer services. In addition, you benefit from true traceability across your operations which improves your credibility and reputation.