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ECM Elise
Dive into the world of Elise and discover how our cloud-based ECM is revolutionizing information management.
Smartcity
Discover our all-in-one "illico" solutions for digitizing documents, handling citizen requests, managing mail, and automating business processes.
Our tailoredhigh-performance solutions
Paperless mail management
Go fully digital with illico! Ensure traceability, oversee processing, and meet response deadlines for high-quality mail management.
Mail flow is streamlined, requests are easily tracked, and document follow-up is simplified with dynamic filing and multi-criteria search. Everything is centralized—mail, templates, and contacts—enabling quick, mobile access. Incoming and outgoing mail are automatically linked and displayed side by side to facilitate necessary validations.
Multichannel capture
Efficient mail routing
Simplified search and classification
Quick creation of outgoing mail with customizable templates and auto-filled data
Integrated contact database
Monitoring of processing and deadlines
IA intégrée à la AI-powered capture, auto-addressing, outgoing mail generation, and process automation, l’auto-adressage, la génération des courriers "départs" et l’automatisation des processus
100% Digital business processes
With illico, configure predefined workflows based on request types to automate recurring tasks and ensure smooth request management.
You can adjust these processes in real-time through dynamic workflows, offering greater flexibility, responsiveness, and efficiency. This helps to personalize request handling while optimizing your organization’s resource management.
Comprehensive document management
Illico provides an all-in-one solution for managing various document types: invoices, grant applications, legal documents, and more. You can customize metadata fields for each document, define archiving rules, set lifecycle stages, deadlines, processing workflows, and manage user access rights.
Dynamic linking and folders
Documents are automatically linked (e.g., invoice to purchase order, amendment to contract) and organized into dynamic folders, enabling each department to access the tools that fit their needs and workflow.
Automated business processes
Our workflow engine automates the assignment of tasks to the appropriate department or user, based on the document’s type, status, and attributes. This flexibility lets users enrich workflows in real-time as needed.
Dashboards for monitoring and management
With illico, each user or department has a customizable dashboard that consolidates all relevant information in one place. The document lifecycle management ensures precise tracking of ongoing tasks and processes.
Seamless system integration
Import bridges allow you to integrate internal reference data (such as users, contacts, and projects) from any tabular data source, either fully or incrementally. Illico also supports automated data export for both selective and complete extractions. A comprehensive API further facilitates advanced integrations with your applications.
360° citizen relationship management
Offer your citizens customized services while streamlining the qualification and handling of requests to ensure high-quality responses.
With illico, citizens can easily get in touch with their city or public institutions, confident that they will receive quick and accurate answers.
Service catalog
Illico helps the city create a service catalog, covering areas like environment, infrastructure, safety, public works, etc. For each service, the city defines key parameters and management rules, automating the routing and processing of requests. Easily integrate these services with your internal processes, setting response times, assigning tasks, and replying through the appropriate channels.
Open 311 API
Our Open311 API enables cities to efficiently manage civic issues by offering standardized, open communication channels for tracking incidents related to public spaces and municipal services. Integrating this API helps automate the collection and processing of citizen reports, enhancing both responsiveness and transparency.
NeoCity integration
Elise seamlessly connects with the NeoCity app via the Open311 connector, synchronizing services from both platforms for easier municipal management. Requests from NeoCity are processed automatically in Elise, with citizens receiving real-time updates on the status of their requests via mobile notifications, boosting transparency and efficiency. This integration improves service responsiveness, resident satisfaction, and citizen involvement.
"Reception" module
The “Reception” module offers a user-friendly interface for the city’s call center to manage and classify both phone and in-person requests. It automatically assigns the right process to each request, ensuring quicker responses to citizen needs.
Simplified request processing
The dynamic workflow engine assigns tasks based on the request’s characteristics (e.g., type, urgency, location). Service managers can monitor progress and quickly assign tasks to the right personnel.
Decision-making and analytics tools
Our tools provide insights into the effectiveness of city actions and goal progress. Analyzing trends by request type and location helps anticipate citizen needs, enabling proactive decision-making. Real-time monitoring allows for quick responses to critical or urgent situations.
Unified services
Empower your teams with a single, ergonomic interface tailored to all user roles and needs. Easily expand your setup by adding new services as your organization grows.
With illico, all your services are centralized on one intuitive platform—making organization easier and enabling advanced customization. Improve your document workflows with smart tools like secure e-signatures, mobile access, and AI-powered data processing.
Unified interface for all user profiles
Illico offers a single access point to all services. Each user has a personalized workspace that fits their responsibilities. Designed for simplicity and efficiency, the interfaces are modern, ergonomic, and intuitive.
Electronic signature
With illico, sign documents securely from anywhere. The platform supports everything from basic image signatures to certified RGS** e-signatures, fully compliant with European ETSI PAdES standards.
Mobile-ready services
Stay connected on the move. The free illico app (iOS & Android) lets users access key functions—approvals, supervision, searches—anytime, anywhere.
AI-powered document intelligence (AI.Lise)
Illico uses AI to take document management further. The built-in “Document Assistant”, available in chat or via API, helps users interact with content easily. Meanwhile, AI extracts key information and auto-tags documents for faster, smarter processing.
Unlimited services
With illico, you can easily select, subscribe to, and roll out the services your city needs—quickly and efficiently—for both citizens and staff, across all devices.
Through centralized service management and predictable, population-based pricing, municipalities can optimize spending while ensuring reliable and inclusive access to essential public services.
A city without boundaries
Deploy your chosen services to all users—on desktop, tablet, or mobile (iOS and Android)—with zero hassle. Your illico subscription includes full access to services and the necessary infrastructure, with no hidden costs. Plus, regular automatic updates ensure the platform keeps pace with your city’s evolving needs.
A service built for you
Designed for flexibility, Illico offers a pricing model based on the size of your city’s population, ensuring fairness and financial control. Available through public purchasing hubs, the platform simplifies administrative processes and provides quick access to services, regardless of your city’s size or structure.
Lesbénéfices
Accessibility and connectivity
Citizens can interact with their local government using familiar communication methods, ensuring continuity and ease of use.
24/7 service access
Requests can be submitted at any time, offering continuous service availability.
Improved responsiveness
Faster, higher-quality responses with accurate tracking of each request.
Streamlined processes
Centralized handling and simplified workflows for quicker, more efficient service delivery.
Smarter oversight and control
Built-in geolocation, analytics, dashboards, and BI tools enable better oversight and performance tracking.
Mobile accessibility
Smartphone and tablet access enables on-the-go information retrieval and decision support.
Modernized services
Public services are continuously updated to meet evolving citizen expectations and increase satisfaction.
Strategic decision support
Advanced tools help guide public policy with actionable insights based on citizen needs.
Strict data privacy compliance
Full GDPR compliance guarantees security and confidentiality for all personal data.
Speak to an expert
Contact us to schedule a personalized meeting with one of our experts: we'll assess your needs, answer your questions, and offer solutions tailored to your project.
The development of our platform was essential if we were to achieve our objectives in terms of digitising our processes, both for our internal procedures and for our exchanges with our partners.
Another of Elise's strengths is its ability to facilitate teleworking. Thanks to this solution, the mail department can now effectively manage mail flows remotely. This increased flexibility responds to changing working patterns and helps to maintain operational continuity even when away from traditional premises.
In 2016, we turned to NeoLedge for their Elise solution. We chose NeoLedge because, among its competitors, it was the company that we felt listened best to us and was best suited to CAVAMAC's size and needs.
Since then, the BRC has been processing an average of 1,500 scanned paper documents per month, and all postal mail is distributed via Elise. All staff have an Elise account, and 114 of them have been delegated electronic signatures via Elise Flow.
Ourother solutions
Enhance your organization's efficiency and collaboration with our bespoke, innovative solutions designed to drive your digital transformation
Our distribution channels
To fuel our expansion and meet the growing market demand, we’ve chosen to utilize two key distribution networks. These channels enable us to broaden our reach and provide solutions suited to each business type.
Central buying services
By partnering with buying groups, we can deploy our solutions more efficiently and on a larger scale, all while keeping prices competitive.
Marketplaces
Marketplaces serve as an efficient platform to directly target end users, thanks to their visibility and robust marketing tools.
Why choose NeoLedge ?
Extensive expertise in ECM, AI, and cloud technologies,
delivering innovative and high-performance solutions.
Custom-built tools
designed to fit your specific processes and goals.
AI-powered intelligent automation
for efficient and optimized document management.
Top-level security
with a reliable and protective cloud infrastructure.
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