About Meet the Team Behind NeoLedge Careers Glossary
» Solutions » Citizen Relationship Management (CRM)

Citizen Relationship Management (CRM)

gestion-relation-citoyen

Emails, paper letters, social networks or telephone calls—today, there are many ways to communicate with your city. And in the era of instant gratification, citizens’ expectations for quality experiences and fast response times are higher than ever. It can be difficult for cities to manage complex citizen requests and meet demands.

How can your city improve communications with citizens, administration and users? How can you guarantee traceability of all exchanges, across multiple communication channels? How can you reduce response times and accuracy?

The NeoLedge Citizen Relationship Management (CRM) software solution Elise simplifies and enhances citizen engagement so you can be celebrated as a smart city—a connected city that cares.

PUT CITIZENS AT THE HEART OF YOUR CITY WITH ELISE NEOLEDGE CITIZEN RELATIONSHIP MANAGEMENT (CRM) SOFTWARE

permettre-citoyen-contact-facile

EMPOWER CITIZENS WITH MORE OPTIONS

By implementing a citizen relationship management solution from NeoLedge, you are giving your citizens an easier way to express their needs or concerns, and providing a quick and precise response. They can contact city or government offices how, when and where it’s most convenient for them—an online citizen portal, mobile device, mail, email, telephone calls or in-person visits.

centralisez_lensemble_de_vos_courriers_recus

CENTRALIZE INFORMATION AND ADMINISTRATION

Our CRM solution Elise enables your city to capture multi-channel requests, mail and documents in a centralized repository organized by geographic location. City representatives can focus more time on the citizen and his or her request, not wasting time searching for information. You’ll reduce duplicate entry and errors while gaining robust geo-specific analytics and statistics.

optimisez-automatisez-processus

OPTIMIZE AND AUTOMATE PROCESSES

From Elise CRM, you can set up pre-defined processes according to the type of citizen request. You can also choose to change this process using dynamic workflows to process exceptions and quickly assign specific requests to the appropriate department. This drastically accelerates the services you provide your citizens.

bi-grc

MOBILIZE YOUR SERVICES

It’s easy to catalog all your citizen services in Elise CRM by NeoLedge and make them accessible to citizens through the Elise City mobile app. Each service can be connected to your internal processes at city hall or administrative offices. You can define how requests should be managed with different processing times, specific staff or officials, and more—then automate responses to citizens through the Elise mobile application or by email.

 

ADVANTAGES

FOR CITIZENS

visuel-avantages-citoyens
  • Simplified, convenient ways to contact city administrators or officials across multiple channels
  • Citizens can submit requests 24/7 through the Elise City app
  • Faster, more accurate responses
  • Automate follow-ups so nothing falls through the cracks
  • Improved citizen experience

FOR CITY ADMINSTRATORS

visuel-avantages-chefs-de-service
  • Time savings with automated processes and workflows
  • Centralized management of citizen requests, communications and actions
  • Stronger internal controls and traceability:
    • Geolocation of requests
    • Statistics and BI
    • Dashboards
  • Mobile access from any device to make decisions and take action on the move

FOR PUBLIC OFFICIALS

visuel-avantages-direction-elus
  • 24×7 monitoring of city performance and activities
  • Easy access to visual dashboards and tools
  • Real-time information accessible from tablet or smartphone
  • Improved reputation and citizen satisfaction
  • Traceability of requests and exchanges
  • GDPR compliance

Discover more

Invoice Management
Large or small, every organization wants to get paid faster from customers and, in turn, accelerate the ability to pay...
dematerialisation-factures
Customer and Supplier Relationship Management
Customer and supplier relationship management can be a challenge for all companies, whatever your size. To sustain...
dossier-client-fournisseur
Business Process Management (BPM)
In the age of digital transformation, the way information is managed and circulated has changed. You must now manage...
Mail And Email Management
Satisfying your customers, citizens, partners and stakeholders is critical to the sustainable success of your business....
Gestion du courrier
Data and Document Archiving
Data and document archiving is a highly regulated and circumscribed activity with regard to the recording, storage and...
Case Management
Many businesses, such as insurance companies and banks, must manage complex cases comprised of multiple files and...
case-management
Cloud Enterprise Content Management (ECM)
In today’s fast-paced world, your employees need anytime, anywhere access to the right information at the right time....
ecm-dans-cloud

Newsletter

Contact us