Emails, paper letters, social networks or telephone callsâ€”today, there are many ways to communicate with your city. And in the era of instant gratification, citizens’ expectations for quality experiences and fast response times are higher than ever. It can be difficult for cities to manage complex citizen requests and meet demands.
How can your city improve communications with citizens, administration and users? How can you guarantee traceability of all exchanges, across multiple communication channels? How can you reduce response times and accuracy?
The NeoLedge Citizen Relationship Management (CRM) software solution Elise simplifies and enhances citizen engagement so you can be celebrated as a smart cityâ€”a connected city that cares.
By implementing a citizen relationship management solution from NeoLedge, you are giving your citizens an easier way to express their needs or concerns, and providing a quick and precise response. They can contact city or government offices how, when and where itâ€™s most convenient for themâ€”an online citizen portal, mobile device, mail, email, telephone calls or in-person visits.
Our CRM solution Elise enables your city to capture multi-channel requests, mail and documents in a centralized repository organized by geographic location. City representatives can focus more time on the citizen and his or her request, not wasting time searching for information. Youâ€™ll reduce duplicate entry and errors while gaining robust geo-specific analytics and statistics.
From Elise CRM, you can set up pre-defined processes according to the type of citizen request. You can also choose to change this process using dynamic workflows to process exceptions and quickly assign specific requests to the appropriate department. This drastically accelerates the services you provide your citizens.
Itâ€™s easy to catalog all your citizen services in Elise CRM by NeoLedge and make them accessible to citizens through the Elise City mobile app. Each service can be connected to your internal processes at city hall or administrative offices. You can define how requests should be managed with different processing times, specific staff or officials, and moreâ€”then automate responses to citizens through the Elise mobile application or by email.