Orange Tunisia becomes a NeoLedge customer for the management of its BtoB and BtoC processes

Orange Tunisia deploys Elise ECM Solution to manage its documents and its BtoB and BtoC processes.

Information Governance for better Data Control

As part of the implementation of enterprise-wide governance rules, Orange Tunisia has launched a project of electronic management of documents and business processes.
The objective ? To share and access information, to better audit trails of files and to streamline the processes.
Enterprise Content Management Solutions has been identified as essential to reduce customer file management time, ensure a quality response in a timely manner and thus improve customer satisfaction.

The project in details

Flexible and turnkey, Elise ECM solution will meet Orange Tunisia’s needs to deploy different processing rules for different types of documents:

• Process for legal, commercial and purchase contracts : digitization of paper flows and implementation of business workflows : file preparation, electronic contract signature and archiving processes. 
• Supplier invoice processing: digitization and intelligent document recognition (IDR) on incoming invoices, validation process linked to MS Dynamics NAV ERP, archiving.
• Management of the purchasing process : management of orders and associated documents (quotations, consultations, evaluation forms, minutes, etc.).
• BtoB Mobile contracts management: management of the contract establishment process for Orange customers in connection with the CRM solution.

Advantages of Elise ECM solution for Orange Tunisia

Elise ECM solution by NeoLedge was chosen for its ability to manage the entire document lifecycle and interactions with third parties (customers, suppliers, partners):

• Capture of multi-channel flows,
• from workflows to scanning,
• from business document management to the implementation of processes adapted according to the type and direction of the document,
• Not to mention the control of multi-channel outgoing flows and the integration of electronic signatures.

Customized statistics will make it possible to efficiently manage the activity to meet the requirements of the rules established as part of  Enterprise Information Governance.

Elise solution will thus be deployed both at the management and operational level involving employees at headquarters as well as Orange Tunisia’s network of sales outlets and franchisees (more than 200).

In the case of Orange Tunisia, more than 15 million paper contracts will be integrated into the Elise ECM system. A wide set of processes will also be put in place for successful information governance !