Our glossary of terms considers each term in the context of Electronic Document Management and its related processes. Some terms will have a different meaning in a different scenario.


Digitization is the process of converting paper documents and information into a digital/electronic format. Business advantages of digitization often include easier management and storage of data, documents and content; faster access to files and information; improved control and security of data; and a paperless office with a reduced carbon footprint.


E-invoicing, or electronic invoicing, is a form of billing by digital or electronic methods such as e-mail. E-invoicing typically helps businesses shorten accounts receivable cycles and reduce manual paperwork and processes, postage costs and document storage challenges.

Optical Character Recognition

Optical Character Recognition (OCR) is the process of converting images of printed, typed or hand-written text into editable and searchable data. OCR is typically a feature/function within software that performs a scan of an image-based file (such as PDF, .jpg, .png, etc.) and translates words into a text-based file (Microsoft Word, Excel, etc.) so you can manipulate the text.

Document Management System (DMS-EDMS)

A Document Management System (DMS) or Electronic Document Management System (EDMS) is a system used to track, manage and store documents and data. NeoLedge’s Elise solution is an Electronic Content Management system (ECM) with expanded capabilities for version tracking, custom workspaces, workflows, multichannel integration, automated classification and more.

Business Process Management

A business process is an activity or group of activities used to accomplish a task, project or goal. Business Process Management (BPM) is a strategic, systematic approach to workflows, procedures or policies used to perform the business processes to ensure they are efficient and effective.

Document Storage and Classification

Document storage and classification help a business keep documents organized and easier to find. Documents can be classified in a variety of ways using criteria that makes the most sense to the person, department or organization. For example, Elise ECM can automatically classify and organize documents and emails using metadata and links.

Workflow Definition

A workflow is a series of steps, tasks, processes or procedures to take something from start to completion. A sequential workflow often depends on the previous step to be completed before progressing to the next. Many software systems have built-in and/or customizable workflows to help users do certain work faster, easier or more accurately.

Workflow Management

Workflow management is the process of defining, creating and managing workflows to make execution of processes more efficient. This can be performed manually, by using features/functions within a software application, or with a dedicated Workflow Management System (WMS).

ECM Definition

Electronic Content Management, or ECM, is a specialized software system used to streamline and automate the process of capturing, organizing, classifying and storing incoming and outgoing content. Content can be any digital asset such as documents and files, emails and attachments, corporate organizational charts, manuals and more. Solutions like Elise ECM also include extended capabilities and features such as business intelligence, mobility, electronic signing, security enhancements, email integration and more.


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